FAQ

Where are you located?
AiTsukiArt is located in the United States, California.

Do you ship internationally?
At the moment, I only ship within United States on here. Hopefully, I can expand to international shipping in the future!

Can I return, refund?
I unfortunately do not allow any returns unless it was a mistake within the order on my end like sending in the wrong item, wrong size. (All sales are final and no returns, exchanges, or cancellations will be accepted.)

What is a preorder item?
Preorder item is an item that has not yet been produced. It is essentially reserving the item in advance before it is in-stock. Preordered items will not ship immediately and can take several weeks to months to be produced, quality checked and then shipped out.

Can I cancel my preorder?
No, as mentioned in our shop policy, all orders (preorders and in stocks) are final and cannot be cancelled.

Can I combine separate orders?
Unfortunately, I currently do not combine orders.

Disclaimer: I do not own any rights to the game, anime/cartoon, and manga/comic characters.